TERMS OF SERVICE

Last updated: July 26, 2026

1. Overview

This website is operated by Vastora. Throughout the website, the terms “Vastora,” “we,” “us,” and “our” refer to Vastora.

Vastora offers this website, including all information, products, features, tools, and services available through getvastora.com, conditioned upon your acceptance of these Terms of Service and all other policies referenced herein.

By visiting our website, placing an order, creating an account, submitting information, or otherwise using our services, you agree to be bound by these Terms of Service.

If you do not agree with these Terms, you should not access the website or use our services.

2. Eligibility

By using this website, you confirm that:

• You are at least the age of legal majority in your place of residence; or
• You have permission from a parent or legal guardian to use the website; and
• You have the legal capacity to enter into a binding agreement.

Our website is not intended for children under 13 years of age.

3. Online Store Terms

You may not use our website, products, or services for any illegal or unauthorized purpose.

You may not:

• Violate any applicable federal, state, local, or international law;
• Infringe intellectual property or privacy rights;
• Submit false or misleading information;
• Transmit viruses, malware, or harmful code;
• Attempt to access another customer’s account;
• Interfere with the security or operation of the website;
• Use automated tools to scrape or copy website content without authorization;
• Manipulate prices, promotions, reviews, or discount codes;
• Commit or attempt fraud; or
• Use our products in an unlawful manner.

A violation of these Terms may result in suspension or termination of access to our services.

4. General Conditions

We reserve the right to refuse service, restrict access, cancel orders, or limit product quantities when reasonably necessary and permitted by applicable law.

We may take such action for reasons including:

• Suspected fraud;
• Payment verification problems;
• Product or inventory errors;
• Pricing errors;
• Shipping restrictions;
• Misuse of the website;
• Violation of these Terms; or
• Legal or regulatory requirements.

We will not unlawfully discriminate against customers.

5. Customer Accounts

You may be able to create an account through our website.

You are responsible for:

• Providing accurate and current information;
• Maintaining the confidentiality of your login credentials;
• Restricting access to your account and devices;
• Updating your information when necessary; and
• Notifying us promptly of suspected unauthorized access.

You are responsible for activities conducted through your account unless caused by a security failure attributable to Vastora.

We may suspend or close accounts involved in fraud, misuse, or violations of these Terms.

6. Product Information

We make reasonable efforts to present product descriptions, specifications, dimensions, materials, colors, images, and other information accurately.

However:

• Colors may appear differently depending on the customer’s screen;
• Packaging may vary;
• Manufacturers may update product designs;
• Minor variations may occur; and
• Images may show accessories or decorative items that are not included.

Customers should review the complete product description before purchasing.

Material differences between the product ordered and the product delivered will be handled under our Return and Refund Policy and applicable law.

7. Product Availability

Products and quantities may be limited.

We reserve the right to:

• Limit quantities purchased by a person, household, account, or order;
• Discontinue products;
• Restrict sales to certain locations;
• Cancel unavailable products;
• Correct inventory errors; and
• Refuse orders that appear intended for unauthorized resale.

If a paid product becomes unavailable, we may offer:

• A replacement with the customer’s approval;
• Store credit with the customer’s approval; or
• A refund to the original payment method.

We will not substitute a materially different product without the customer’s authorization.

8. Prices and Currency

Product prices are displayed on the website and may change without prior notice.

Prices for orders shipped to the United States are generally displayed in United States dollars unless otherwise stated during checkout.

Prices may exclude:

• Shipping charges;
• Sales taxes;
• Customs duties;
• Import charges; or
• Other government fees.

Any additional charges collected by Vastora will be displayed during checkout when applicable.

A price change will not generally affect an order already accepted and paid, except in the case of an obvious pricing or technical error.

9. Pricing and Listing Errors

The website may occasionally contain errors relating to:

• Prices;
• Product descriptions;
• Promotions;
• Shipping charges;
• Availability;
• Delivery estimates; or
• Product specifications.

We reserve the right to correct errors and update information.

If an error materially affects an order, we may contact the customer to:

• Confirm the corrected information; or
• Cancel the affected item and provide a refund.

We will not charge a higher corrected price without the customer’s approval.

10. Orders

Submitting an order is an offer to purchase the products listed in the order.

An automated order confirmation acknowledges that we received the order, but does not necessarily mean that the order has been finally accepted or shipped.

An order is accepted when:

• Payment is approved;
• Inventory or fulfillment availability is confirmed; and
• The order enters fulfillment or is shipped.

We may reject, limit, or cancel an order for legitimate reasons, including:

• Product unavailability;
• Pricing or listing errors;
• Payment problems;
• Suspected fraud;
• Shipping restrictions;
• Duplicate orders;
• Unusual order activity; or
• Violation of these Terms.

If we cancel a paid order, the canceled amount will be refunded to the original payment method.

11. Billing and Payment Information

Customers agree to provide current, complete, and accurate billing and payment information.

Payments may be processed by third-party payment providers.

Vastora does not generally store complete credit or debit card numbers directly.

Payment authorization may be delayed or declined due to:

• Incorrect information;
• Insufficient funds;
• Fraud-prevention checks;
• Card issuer restrictions; or
• Payment provider decisions.

We are not responsible for charges imposed independently by a bank, card issuer, or payment provider.

12. Taxes and Government Charges

Applicable sales taxes may be calculated during checkout based on:

• The customer’s location;
• The shipping destination;
• The product type; and
• Applicable tax requirements.

Customers remain responsible for taxes, customs duties, import charges, or government fees that are not collected during checkout when legally applicable.

13. Shipping and Delivery

Shipping and delivery are governed by the Vastora Shipping Policy.

Customers are responsible for providing a complete and accurate shipping address.

Delivery dates are estimates unless expressly identified as guaranteed.

Orders may be delivered in separate packages because products may be fulfilled from different warehouses or suppliers.

When tracking information is available, it will be sent to the email address provided during checkout.

If we cannot ship an order within the promised period, we may:

• Provide a revised shipping estimate;
• Request the customer’s consent to the delay; or
• Offer cancellation and a refund for the affected unshipped product.

14. Returns, Refunds, and Exchanges

Returns, refunds, damaged-product claims, and exchanges are governed by the Vastora Return and Refund Policy.

Customers must contact support@getvastora.com and receive return instructions before shipping an item.

Sending an item to an unauthorized or incorrect address does not guarantee that the return will be received or refunded.

15. Order Changes and Cancellations

Customers should contact support@getvastora.com immediately when requesting an order change or cancellation.

We will make a reasonable effort to accommodate the request. However, changes and cancellations cannot be guaranteed after processing or fulfillment begins.

Once an order has shipped, it cannot be canceled and must follow the Return and Refund Policy.

16. Promotions and Discount Codes

Promotions and discount codes may:

• Be available for a limited time;
• Apply only to eligible products;
• Require a minimum purchase;
• Be limited to one use per customer;
• Exclude taxes or shipping;
• Be unavailable with other offers; and
• Be subject to product availability.

We may cancel or correct a promotion obtained through fraud, technical error, unauthorized distribution, or manipulation.

Promotional terms displayed with a specific offer form part of these Terms.

17. Gift Cards

When offered, gift cards may be subject to additional terms.

Gift cards:

• Cannot generally be exchanged for cash, except where required by law;
• Cannot generally be returned;
• May not be used to purchase another gift card;
• Must be protected like cash; and
• May be subject to applicable state gift-card laws.

Vastora is not responsible for unauthorized use of a gift card caused by a customer’s failure to protect its code, except where required by law.

18. Reviews, Comments, and Customer Content

Customers may submit reviews, comments, photographs, suggestions, questions, or other content.

By submitting content, you grant Vastora a non-exclusive, worldwide, royalty-free license to use, reproduce, adapt, publish, translate, display, and distribute that content for legitimate business and marketing purposes.

You represent that content you submit:

• Reflects your honest experience or opinion;
• Does not contain knowingly false information;
• Does not infringe another person’s rights;
• Is not defamatory, threatening, or unlawful;
• Does not contain confidential personal information; and
• Does not contain malicious software.

Vastora may remove content that violates these Terms or applicable law.

Nothing in these Terms prohibits or penalizes customers for posting an honest review or expressing a truthful opinion about Vastora or its products. The FTC states that standardized terms may not prohibit or punish honest consumer reviews.

19. Intellectual Property

The website and its content, including:

• The Vastora name;
• Logos;
• Text;
• Graphics;
• Photographs;
• Videos;
• Product descriptions;
• Page layouts;
• Designs;
• Software; and
• Original marketing materials

are owned by, licensed to, or lawfully used by Vastora and may be protected by intellectual property laws.

You may use the website for personal, non-commercial shopping purposes.

You may not copy, reproduce, distribute, sell, modify, republish, or commercially exploit website content without prior written authorization, except where permitted by law.

Third-party brand names and trademarks belong to their respective owners.

20. Third-Party Tools and Services

We may provide access to tools, applications, payment services, tracking services, or integrations operated by third parties.

These services may be provided subject to separate terms and privacy policies.

Vastora does not control every third-party service and does not guarantee its continuous availability.

Customers should review the applicable third-party terms before using those services.

21. Third-Party Links

The website may contain links to websites operated by third parties.

Vastora is not responsible for:

• Third-party content;
• Third-party products or services;
• Third-party privacy practices;
• Third-party security; or
• Transactions conducted outside getvastora.com.

Access to third-party websites is at the customer’s discretion.

22. Personal Information

Personal information submitted through the website is processed according to the Vastora Privacy Policy and Cookie Policy.

By using our services, you acknowledge that information may be processed by authorized service providers necessary to:

• Complete payments;
• Fulfill orders;
• Deliver products;
• Prevent fraud;
• Provide customer support; and
• Operate the website.

23. Prohibited Resale and Commercial Use

Unless expressly authorized, customers may not:

• Purchase products using fraudulent accounts;
• Circumvent purchase limits;
• Use automated purchasing tools;
• Resell website access;
• Copy our product listings for another store;
• Misrepresent themselves as Vastora; or
• Use Vastora branding to market unauthorized products.

This section does not prohibit lawful resale rights that cannot be restricted under applicable law.

24. Disclaimer of Warranties

To the fullest extent permitted by applicable law, the website and services are provided on an “as available” basis.

We do not guarantee that:

• The website will always be uninterrupted;
• Every technical error will be corrected immediately;
• The website will be free from every security risk;
• Every product will meet every personal preference; or
• Product availability will remain unchanged.

Nothing in these Terms excludes warranties, remedies, or consumer rights that cannot lawfully be excluded.

Any manufacturer warranty will be described on the applicable product page or in the product documentation.

25. Limitation of Liability

To the fullest extent permitted by applicable law, Vastora will not be liable for indirect, incidental, special, exemplary, punitive, or consequential damages arising from:

• Use or inability to use the website;
• Unauthorized access caused by the customer’s failure to protect account credentials;
• Third-party websites or services;
• Carrier delays outside our reasonable control;
• Loss of data;
• Loss of profits; or
• Business interruption.

Where liability cannot legally be excluded, Vastora’s liability will be limited only to the maximum extent permitted by applicable law.

Nothing in these Terms limits liability for:

• Fraud;
• Intentional misconduct;
• Gross negligence;
• Personal injury caused by legally actionable conduct; or
• Any other liability that cannot legally be limited.

26. Indemnification

To the extent permitted by applicable law, you agree to indemnify and hold Vastora harmless from third-party claims resulting from:

• Your unlawful use of the website;
• Your violation of these Terms;
• Your infringement of another person’s rights;
• Fraudulent conduct; or
• Unlawful content submitted by you.

This obligation does not apply to claims caused by Vastora’s own unlawful conduct.

27. Events Outside Our Control

Vastora is not responsible for delays or failures caused by events outside our reasonable control, including:

• Natural disasters;
• Severe weather;
• War or civil unrest;
• Government actions;
• Labor disputes;
• Transportation interruptions;
• Carrier disruptions;
• Internet or technology outages;
• Cyberattacks;
• Public-health emergencies; or
• Supply-chain interruptions.

This section does not remove cancellation, refund, or other rights required by applicable law.

28. Termination

We may suspend or terminate access to the website when a customer materially violates these Terms.

Termination does not eliminate obligations or liabilities that arose before termination.

Sections that by their nature should survive termination will remain effective.

29. Severability

If any provision of these Terms is found invalid, unlawful, or unenforceable, that provision will be enforced to the maximum extent permitted or removed when necessary.

The remaining provisions will continue in effect.

30. No Waiver

A failure by Vastora to enforce a provision of these Terms does not waive our right to enforce that provision later.

Any waiver must be expressly stated in writing.

31. Entire Agreement

These Terms, together with the following policies, form the agreement between the customer and Vastora regarding use of the website and purchases:

• Return and Refund Policy;
• Privacy Policy;
• Shipping Policy;
• Cookie Policy;
• Legal Notice; and
• Any additional conditions disclosed during checkout.

32. Governing Law

These Terms are governed by the laws applicable to Vastora’s place of establishment in Brazil, without depriving customers in the United States of mandatory rights provided by applicable federal or state consumer-protection laws.

Any legal right that cannot lawfully be waived remains fully applicable.

33. Informal Dispute Resolution

Before beginning formal legal proceedings, customers are encouraged to contact:

support@getvastora.com

Vastora will make a reasonable, good-faith effort to review and resolve legitimate concerns.

This section does not prevent a customer from exercising a legal right, contacting a government authority, or pursuing a remedy available under applicable law.

34. Changes to These Terms

We may update these Terms to reflect changes in:

• Our products;
• Our services;
• Our business practices;
• Applicable laws; or
• Website functionality.

The updated version will be posted on getvastora.com with a revised “Last updated” date.

Changes will not retroactively remove rights that have already accrued, except where permitted by law.

35. Contact Information

Questions regarding these Terms of Service should be sent to:

Vastora
Email: support@getvastora.com
Website: getvastora.com