Contact information
CONTACT INFORMATION
Last updated: July 26, 2026
Vastora is committed to providing clear and reliable customer support.
For questions about products, orders, payments, shipping, tracking, returns, refunds, cancellations, or privacy, please contact us using the information below.
Customer Support
Business name: Vastora
Email: support@getvastora.com
Website: getvastora.com
Order Support
When contacting us about an existing order, please include:
- Your full name;
- Your order number;
- The email address used during checkout; and
- A clear description of your question or concern.
For damaged, defective, incomplete, or incorrect items, please also include clear photos or videos of:
- The product;
- The packaging;
- The shipping label; and
- The damage, defect, or missing parts.
Returns
Do not send a product to the address shown on the original shipping package without contacting us first.
Vastora works with different suppliers, warehouses, and fulfillment partners. The correct return address may be different from the address shown on the original shipment.
All returns must be requested and authorized through:
Privacy Requests
Requests concerning access, correction, deletion, or other privacy rights may be sent to:
Please use the subject line:
Privacy Request
Response Time
We aim to respond to customer support messages as soon as reasonably possible during regular business days.
Please avoid sending multiple messages about the same request, as this may delay the review process.
Contact Details
Vastora
Email: support@getvastora.com
Website: getvastora.com