SHIPPING POLICY

Last updated: July 26, 2026

Thank you for shopping at Vastora. This Shipping Policy explains how orders placed through getvastora.com are processed, shipped, tracked, and delivered.

1. Shipping Destinations

Vastora currently ships to eligible addresses within the United States.

Shipping availability is confirmed during checkout. Certain carriers or products may not support delivery to:

• P.O. boxes;
• APO or FPO addresses;
• United States territories;
• Remote areas; or
• Locations subject to carrier restrictions.

If we cannot ship an order to the address provided, we will contact the customer and offer an appropriate solution, which may include changing the address or canceling and refunding the affected order.

2. Order Processing Time

Most orders are processed within 1 to 5 business days after payment is successfully confirmed.

Business days do not include:

• Saturdays;
• Sundays;
• United States federal holidays; or
• Carrier holidays.

Processing may take longer during:

• Major promotions;
• Holiday periods;
• High-demand periods;
• Product launches;
• Inventory verification;
• Payment review; or
• Fraud-prevention review.

Order processing time is separate from shipping transit time.

3. Estimated Delivery Time

After an order has been processed and shipped, estimated delivery within the United States is generally:

5 to 20 business days

The total estimated time from order placement to delivery is therefore generally:

6 to 25 business days

Delivery estimates are not guaranteed and may vary depending on:

• Product availability;
• Fulfillment location;
• Customer location;
• Carrier capacity;
• Weather conditions;
• Holiday volume;
• Transportation disruptions;
• Security or payment reviews; and
• Events outside our reasonable control.

A different delivery estimate may be displayed on an individual product page or during checkout. When a specific estimate is displayed for a product, that estimate applies to the purchase.

4. Fulfillment Partners

Vastora may work with third-party suppliers, warehouses, manufacturers, and fulfillment partners to prepare and ship orders.

Products included in the same order may be stored in different locations. As a result:

• An order may arrive in multiple packages;
• Packages may arrive on different dates;
• Each package may have a different tracking number; and
• Packaging may vary between products.

Customers will not be charged additional shipping solely because Vastora divides an order into multiple packages, unless an additional charge was clearly disclosed before checkout.

5. Shipping Charges

Shipping charges, when applicable, are displayed during checkout before the customer completes the purchase.

Depending on the product, destination, promotion, or order value, Vastora may offer:

• Free shipping;
• Flat-rate shipping;
• Promotional shipping; or
• Another shipping option displayed during checkout.

The shipping option and price shown during checkout apply to the order.

6. Order Confirmation

After an order is successfully placed, the customer will receive an order confirmation at the email address provided during checkout.

The confirmation email may include:

• Order number;
• Products purchased;
• Shipping address;
• Billing information;
• Amount paid; and
• Available order details.

Customers should review the confirmation and contact us immediately if any information is incorrect.

7. Shipping Confirmation and Tracking

When tracking information becomes available, Vastora will send a shipping confirmation to the email address provided during checkout.

Tracking information may take several business days to become active after the shipping confirmation is issued.

An order containing multiple packages may have more than one tracking number.

Customers may contact support@getvastora.com if tracking information has not updated for an extended period.

8. Accurate Shipping Information

Customers are responsible for providing a complete and accurate shipping address.

Before submitting an order, customers should verify:

• Recipient’s full name;
• Street number and street name;
• Apartment, suite, or unit number;
• City;
• State;
• ZIP code;
• Email address; and
• Telephone number.

Vastora is not responsible for delivery problems caused by incomplete or incorrect information provided by the customer.

9. Address Changes

Contact support@getvastora.com immediately if an address correction is needed.

We will make a reasonable effort to update the address, but changes cannot be guaranteed after an order has entered processing or fulfillment.

Once an order has shipped, Vastora may be unable to redirect it.

Any costs charged by the carrier for address correction, redirection, return, or reshipping may be the customer’s responsibility when the original address was provided incorrectly.

10. Shipping Delays

Delivery delays may occur because of:

• Severe weather;
• Carrier disruptions;
• Transportation problems;
• Holiday volume;
• Inventory issues;
• Supplier delays;
• Government actions;
• Customs or inspection procedures;
• Natural disasters;
• Labor disputes; or
• Other events outside our reasonable control.

If Vastora cannot ship an order within the time promised at purchase, we may contact the customer with:

• A revised estimated shipping date;
• A request for consent to the delay;
• The option to cancel the affected item; or
• A refund for an eligible canceled and unshipped item.

We will provide reasonable assistance with shipping delays, but we cannot guarantee delivery on a specific date unless expressly stated in writing.

11. Lost Packages

If tracking has not updated or an order has not arrived after the estimated delivery period, contact:

support@getvastora.com

Please provide:

• Full name;
• Order number;
• Email address used during checkout; and
• Any available tracking information.

Vastora may open an investigation with the carrier, supplier, or fulfillment partner.

Depending on the outcome of the investigation, we may offer:

• Continued tracking assistance;
• A replacement;
• A refund; or
• Another appropriate resolution.

Customers should not file multiple claims for the same shipment while an investigation is in progress.

12. Packages Marked as Delivered

If tracking shows that a package was delivered but it cannot be located, the customer should:

1. Check the mailbox and usual delivery areas;
2. Check entrances, porches, garages, and secure locations;
3. Ask household members;
4. Ask nearby neighbors;
5. Check for a carrier notice or delivery photograph;
6. Contact the shipping carrier; and
7. Contact Vastora at support@getvastora.com.

Vastora will provide reasonable assistance with the carrier investigation.

Vastora is not responsible for theft or loss occurring after confirmed delivery to the correct address, except where otherwise required by applicable law.

13. Damaged Packages or Products

Customers should inspect their package and product promptly after delivery.

If an item arrives damaged, defective, incomplete, or incorrect, contact support@getvastora.com within 7 days after delivery.

Please include:

• Order number;
• Description of the problem;
• Clear photos or videos of the item;
• Photos of the packaging;
• Photo of the shipping label; and
• Photos of any damaged or missing parts.

Claims involving damaged, defective, incomplete, or incorrect products are handled according to the Vastora Return and Refund Policy.

Customers should retain the product and packaging until the claim has been reviewed.

14. Incorrect, Incomplete, or Undeliverable Addresses

If a package is returned because the address was:

• Incorrect;
• Incomplete;
• Invalid;
• Inaccessible; or
• Missing an apartment or unit number,

the customer may be responsible for:

• Original shipping charges;
• Return shipping charges;
• Carrier fees; and
• Reshipping costs.

When possible, Vastora will contact the customer to confirm the correct address before reshipping.

15. Refused or Unclaimed Packages

If a customer refuses delivery or does not claim a package, the order may be returned to the sender or fulfillment partner.

Where permitted by applicable law, actual shipping, return, carrier, and reshipping costs may be deducted from any approved refund.

Refusing a package does not automatically qualify the order for a full refund.

16. Multiple Packages

Some orders may be divided into multiple shipments.

When this happens:

• One package may arrive before another;
• Separate shipping confirmations may be issued;
• Different carriers may be used; and
• Each shipment may have its own tracking number.

Customers should review all tracking numbers before reporting missing items.

17. Customs, Duties, and Import Charges

Some products may be fulfilled from locations outside the United States.

Applicable taxes may be collected during checkout when required.

If customs duties, import taxes, brokerage fees, or similar government charges apply and are not collected during checkout, they may be the customer’s responsibility, subject to applicable law and any disclosure presented before purchase.

Contact support@getvastora.com before paying an unexpected customs or import request associated with a Vastora order.

18. Order Cancellations

Contact support@getvastora.com as soon as possible to request an order cancellation.

We will make a reasonable effort to accommodate the request, but cancellation cannot be guaranteed after processing or fulfillment begins.

Once an order has shipped, it cannot be canceled and must follow the Vastora Return and Refund Policy.

19. Holiday Shipping

Processing and delivery may take longer during holidays and major promotional events.

Customers purchasing products needed by a specific date should place their orders early.

Vastora does not guarantee delivery before a holiday, birthday, event, or other specific date unless an express written guarantee is provided during checkout.

20. Contact Us

For questions regarding shipping, tracking, delivery, or missing packages, contact:

Vastora
Email: support@getvastora.com
Website: getvastora.com